Our remote monitoring and management (RMM) platform continually monitors the stability and security of your IT network so you can experience
maximum network uptime, increase your efficiency and focus on your core business functions. Benefits include:

• Less time spent on IT concerns is more time spent nurturing your customers and growing your business.
• Regular maintenance and support services are performed stealthily without disrupting your employees or workflow.
• Customized reporting provides complete visibility into your network health and IT assets, allowing for timely budgeting of IT expenses.
• Managed services ensure your IT network and assets remain operational for a pre-established monthly fee, allowing you to avoid unexpected expenses and reducing your overall IT costs.
• Our RMM allows mobile access to customers, ensuring 24/7 service and support.
• We can handle all recurring maintenance tasks so you don’t have to, including Windows updates, disk defragmentation and disk cleanups to ensure your devices are properly updated and maintained at all times.
• All system maintenance is performed during off-peak hours to minimize disruptions to your network.

Your employees will receive fast, secure, remote technical support. Our built-in help desk ticketing system and on-demand tunnel vision streamlines technician response time for quick and efficient resolution of all employee support issues.

Customized reports provide insight into your IT system, including executive summaries, status reports, configuration and inventory statistics, keeping you informed of the services you receive and the status of your IT network.

Management of Apple iOS® and Android™ platform mobile devices, including effortless enrollment of new and existing devices; configuration of devices to enforce company policies and procedures; collection of relevant hardware and software data; and implementation of safety policies and restrictions, including password requirements, number of login attempts before a device locks, app store accessibility and auto-wipe actions in case of a misplaced or stolen device. Whether devices are personally owned or company provided, MDM lets your employees enjoy the benefits of remote connectivity while keeping your company information safe and secure.

A managed services provider (MSP) offers management and support of IT network-based services applications and equipment. As businesses become increasingly dependent on IT, the need for a reliable MSP that allows business owners and employees to focus on their core functions has become critical.

The scope of service provided by an MSP varies according to the customer’s needs and can involve simple system upgrades to full network management and support for a pre-established monthly fee. The key element is that it is preventive and proactive in nature.

We provide proactive IT managed services using a remote monitoring and management (RMM) platform to continually monitor the health and performance of your IT network—without any kind of disruption to your employees’ activities. Our robust RMM platform supports early detection and remediation of issues before they cause downtime or data loss. We will also generate regular reports that provide insight into your IT system, including the business value and services being received, which will help you plan and budget for future IT expenses.

1. An IT issue is detected.
2. You contact your IT solution provider.
3. Once you reach your IT provider, you describe the issue as you understand it.
4. If the issue cannot be resolved via email or phone, your IT provider will need to travel to your location.
5. Once at your location, the issue is properly diagnosed.
6. The issue is resolved.

1. An RMM tool conducts oversight of your network and IT assets 24/7.
2. The RMM tool alerts your MSP to a potential issue or an issue about to occur.
3. A centralized dashboard allows for remote diagnosis and remediation of the issue by the appropriate technician — without disruption to your business flow!